Returns Policy

Returns & Refunds Policy

Last updated: December 31, 2023
Welcome to Revora. We want you to be completely satisfied with your purchase.
If for any reason you are not, you may return your order under the conditions below.

1. Right to Cancel

You have the right to cancel your order within 14 days of receiving it, without providing any reason.
After cancellation, you have another 14 days to return the product to us.

To exercise your right to cancel, please contact us at Revora.info@gmail.com with your name, order number (e.g. #0000), and a short note indicating you wish to withdraw from your purchase.
Once your request has been received, we’ll guide you through the return process.

2. Refund Eligibility

You will receive a full refund, including the original shipping costs.
Only the return shipping fees are your responsibility.
These fees are approximately $20 per parcel (check our website for current rates).

To qualify for a refund, please make sure that:

  • The 14-day return period has not expired.

  • The product is unused and in its original packaging, with all tags and accessories included.

  • The item is securely packaged to avoid damage in transit.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 14 days of receiving your return.
The refund will be issued via the same payment method used for the original purchase.

4. Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at Revora.info@gmail.com with clear photos of the issue.
We will offer a replacement or full refund at no extra cost.

6. Return Shipping Address

To arrange a return, please email Revora.info@gmail.com.
We will provide you with the correct return address and detailed shipping instructions.
Please do not send items back without first contacting us, as this may delay processing.

7. Contact Information

For any questions regarding returns or refunds, please reach out to our support team:

Revora
Address: John Davisstraat 5 (not a visiting address)
Postal Code: 5665GC
City: Geldrop, The Netherlands
Email: Revora.info@gmail.com
Phone: +31 6 81032049 / +31 6 28227377

We aim to respond to all return inquiries within 2–3 business days.